Privacy Policy

RH Building Contractors

Last updated: January 2026

1. Introduction

RH Building Contractors is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store, and protect your personal data when you interact with us.

This policy applies to information you provide when you contact us through our website, by phone, text message, WhatsApp, email, or via social media platforms.

2. Who We Are

For the purposes of data protection law, RH Building Contractors is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, you can contact us using the details on our website.

3. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Name

  • Telephone number

  • Email address

  • Property address

  • Details of your enquiry or requested services

  • Communications you send to us via phone calls, SMS, WhatsApp, email, website forms, or social media messages

We do not intentionally collect sensitive personal data.

4. How We Collect Your Data

We collect personal data when you:

  • Submit an enquiry through our website

  • Call, text, or WhatsApp us

  • Message us through social media platforms

  • Email us directly

5. How We Use Your Personal Data

We use your personal data to:

  • Respond to enquiries and provide quotations

  • Arrange site visits and carry out services

  • Communicate with you about your project

  • Maintain internal records of enquiries and jobs

  • Improve our services and customer experience

We only use your data where we have a lawful basis to do so.

6. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Legitimate interests – to respond to enquiries and run our business effectively

  • Contract – where data is required to provide a service or quotation

  • Consent – where you have explicitly agreed to be contacted

7. Sharing Your Data

We do not sell your personal data.

We may share your data only where necessary, such as with:

  • Trusted subcontractors or suppliers involved in delivering your project

  • Professional advisers, such as accountants or insurers

  • Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and lawfully.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.

Data may be stored securely on computers, mobile devices, email systems, or cloud-based services used for business purposes.

9. How Long We Keep Your Data

We only keep personal data for as long as necessary:

  • Enquiry data is retained to allow follow-up and record keeping

  • Customer data may be retained for legal, tax, or warranty purposes

When data is no longer required, it is securely deleted.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time where consent is used

To exercise any of these rights, please contact us.

11. Cookies and Website Data

Our website may use basic cookies for functionality and performance. Where cookies are not strictly necessary, you will be asked for consent.

12. Social Media and Messaging Platforms

If you contact us via social media or messaging services such as WhatsApp, your data will also be processed by those platforms in accordance with their own privacy policies.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.